Published by Sue Johns-Chapman
Published Date 07.02.2025 
At Tidio, we believe in effortless, democratized AI that makes customer support. faster, more efficient, and easily accessible. We are honored to be shortlisted in three categories at the 2025 Global Business Tech Awards: Best AI Company, Best SaaS Company, and Best Use of Innovation. This recognition highlights our commitment to pushing the boundaries of AI-powered customer service and providing cutting-edge solutions for businesses worldwide.
Who we are: the vision behind Tidio
Tidio is a leading AI customer service platform, trusted by over 300,000 businesses globally. Our clients include Stanley, Jaguar, Endeksa, Praktiker, Ninja Transfers, and more. Our mission is to combine intelligent automation with human-like conversational AI, ensuring businesses deliver personalized, always-on support anytime, anywhere.
With a team of more than 150 professionals spread across the world, we built a platform that integrates live chat, automation flows, helpdesk solutions, and, most importantly, Lyro AI—our game-changing conversational AI agent.
The innovation that earned us the spotlight
Lyro AI Agent by Tidio is our advanced conversational AI chatbot that operates on live chat, social media, and helpdesks. Lyro is able to automate up to 70% of customer support requests, peaking at an impressive 90%.
Now Lyro AI is available on email, helping companies automate one of the biggest and most important customer communication channels. Lyro is trained on a business’ data, allowing it to achieve a 57% resolution rate for answered emails.
By introducing AI-driven automation into email support, Tidio helps businesses reduce email response times from days to seconds, improving customer satisfaction and operational efficiency.
Our other important nominations are for Best AI Company and Best SaaS Company. At Tidio, we have consistently developed solutions that set us apart in the industry. It’s important to us to push the limits of automation and innovation in customer service, so we’re honored to be finalists in these categories.
Tidio created the first AI agent that autonomously recommends products to website visitors. Expanding Lyro AI’s features across multiple channels has made Tidio the most comprehensive AI support platform, delivering seamless experiences to businesses and their customers. What’s more, we ensure data security and accurate AI responses by leveraging Claude LLM, the safest large language model on the market.
What this recognition means to us
Being a finalist in three prestigious categories encourages us to keep redefining AI-powered customer support.
According to Tytus Gołas, the CEO and Co-Founder of Tidio, “The Global Business Tech Awards celebrate innovation and impact, and we are thrilled that Tidio’s AI solutions are recognized at this level. It’s an exciting moment for us, as we continue to push the boundaries of what AI can do in customer service.”
For our team, these nominations reflect the hard work, creativity, and passion we put into developing solutions that empower businesses. More than just technology, we are creating a future where AI and human collaboration enhances customer engagement, merging efficiency with empathy to foster deeper, more meaningful connections.
The future of Tidio
Innovation never stops at Tidio. Moving forward, we are committed to enhancing Lyro’s AI capabilities to increase resolution rates even further. We are expanding language support to enable businesses to scale effortlessly across global markets. Strengthening integrations with ecommerce and CRM platforms will provide even more value to our users.
Join us on our AI journey
As we celebrate our nominations at the Global Business Tech Awards, we invite you to explore how Tidio’s AI solutions can support your business.
Discover more about Lyro AI and our innovative solutions on our website and Linkedin page.
We are proud to stand among the best in AI and innovation. Good luck to all the finalists!
