Published by Sue Johns-Chapman
Published Date 24.03.2025 
At Tidio, we are honored to be recognized as the AI Company of the Year at the Global Business Tech Awards 2025. This prestigious accomplishment cements Tidio’s position as a leader in AI-powered customer service. The victory is a testament to our innovation in the industry, driven by our proprietary AI agent Lyro, which consistently outperforms its competition.
Setting a New Benchmark in AI Customer Service
Tidio has redefined customer support by integrating cutting-edge AI support technology with a seamless omnichannel experience. Lyro AI, an award-winning AI agent, has set an industry-leading resolution rate, averaging 64% and peaking at an impressive 90%, far surpassing competitors whose resolution rates typically hover around 50%.
Lyro AI is designed to provide fast and human-like responses to customer inquiries. By leveraging businesses’ existing FAQs, knowledge base, and other support content, Lyro ensures precise and immediate responses while significantly reducing agent workload. Its integration with help desks and CRMs, including Zendesk and Intercom, allows businesses to automate customer support effortlessly, without the need for migration to a new platform.
Why Tidio Stands Out
Tidio is committed to excellence and efficiency. We pioneered the first AI agent capable of autonomously suggesting products to website visitors, as well as the first AI-powered chatbot available in the email inbox. By expanding Lyro AI across multiple communication channels, Tidio has also established itself as the most comprehensive AI-based support platform, ensuring seamless and efficient interactions for both businesses and their customers. Additionally, we prioritize data security and response accuracy by powering Lyro by Claude LLM, the most secure large language model available today.
Here are some of the innovations that earned us the spotlight:
- Omnichannel AI support: Lyro AI allows businesses to offer smooth AI-powered assistance across live chat, social media, and email, ensuring a consistent and optimized customer experience.
- Unmatched response speed: Lyro AI eliminates wait times by responding to inquiries in under six seconds, drastically improving customer satisfaction.
- Industry-leading resolution rates: With Lyro handling up to 70% of requests automatically and guaranteeing a 50% resolution rate for Tidio+ customers within the first month, Tidio’s AI outperforms the competition.
- Effortless integration: Lyro AI is designed to work within existing customer support ecosystems, allowing businesses to automate support without switching platforms.
The Future of AI-Powered Support
Our approach to AI in customer service goes well beyond simple automation — we are focused on blending intelligent AI with human interaction to deliver the best possible experience. As the #1 most-installed customer service platform, trusted by over 300,000 businesses worldwide, Tidio continues to innovate and expand its AI capabilities.
According to Marius Laza, Chief Customer Officer at Tidio:
“Winning AI Company of the Year is a proud moment for Tidio, reflecting our dedication to revolutionizing customer service through intelligent automation and ethical AI. Businesses today must navigate the complexities of managing support across multiple channels while maintaining a personal connection with customers. Lyro AI helps them strike this balance by handling routine inquiries efficiently and allowing teams to focus on more complex cases.”
What’s Next for Tidio?
Tidio is dedicated to expanding Lyro AI’s capabilities, improving resolution rates across all channels, and elevating AI-powered customer experiences. We’re focused on adding more integrations, enhancing multi-language support, and introducing advanced AI features that will redefine how businesses approach customer service. With a strong commitment to innovation, Tidio is setting new standards for AI-driven support.
Join Us on the Exciting AI journey
As we celebrate this incredible achievement at the Global Business Tech Awards, we encourage you to discover how Tidio’s AI solutions can elevate your customer service operations.
Learn more about Lyro AI and other innovations on our website, Lyro AI landing page, and Linkedin page.
We are proud to stand among the best in AI and innovation. Congratulations to all winners and finalists!
